Booking Policy & Terms

DEPOSIT A 30% deposit is required to secure your booking. The remaining balance is collected on the day of your appointment. CANCELLATION & RESCHEDULING You can cancel or reschedule up to 48 hours (2 days) before your appointment. Within that window, bookings can no longer be changed online and deposits are non-refundable. Your deposit secures your appointment slot and covers preparation time, so it is non-refundable once the cancellation window has passed. Outside the window you can cancel or reschedule online at no cost. TERMS AND CONDITIONS 1. Booking and confirmation Your appointment is confirmed once your deposit has been received. Until then the time slot stays available to other clients. 2. Arrival and timing Please be ready at your appointment time with a clean face and no makeup. Arriving late shortens your session .10 mins grace period and 15mins late attracts £10 lateness fee and arrivals more than 20 minutes leads to a cancellation and deposit will not be refunded. 3. Skin, allergies and patch tests Please tell us about any allergies, sensitivities, recent facial treatments (peels, microneedling, laser, waxing) or skin conditions when you book. We cannot accept responsibility for reactions where relevant information was not shared with us in advance. 4. Hygiene Clean Brushes and tools are used for every client and disposable applicators are used where appropriate. For your protection and ours, we may decline service in the case of an active eye infection, cold sore, or contagious skin condition. A declined service on these grounds is treated as a late cancellation. 5. Bridal and event bookings Bridal dates are held only once the deposit is paid. Trials are booked and paid for separately and are non-refundable. Please confirm the final number of people in your party at least 14 days before the date — reductions after that point remain chargeable, as the time has been reserved and turned away from other clients. 6. Travel and on-location bookings For bookings at your home, venue or hotel, please provide a clean, well-lit space with a table or counter and access to a power outlet. Travel, parking and any congestion or toll charges are included in your quote and confirmed before your booking is accepted. 7. Group bookings Each additional person is allocated their own time within the booking. Please have everyone present and ready at the start — time lost waiting for a member of the group cannot be added to the end of the session. 8. Payment of the balance The balance is due on the day of your appointment, by the payment methods advertised at the time of booking. Payment must be made before commencement of service. 9. Photography We may photograph finished looks for our portfolio and social media. Just tell us before or during your appointment if you would rather not be photographed — it will never affect your service. 10. If we have to cancel If illness or an emergency means we cannot attend, you will receive a full refund of your deposit or the option to rebook, and we will do our best to recommend another artist for your date.